Terms of Service
Effective date: (last update shown in footer)
Quick Summary
- We convert your existing website into a Progressive Web App (PWA), optionally publish to Google Play, and provide related services.
- You provide content, approvals, and timely feedback; we deliver agreed outputs and reasonable support.
- Payments are due as agreed; intellectual property you supply remains yours, while our frameworks and tooling remain ours.
- We can’t guarantee third-party approvals (e.g., Google Play), but we’ll submit professionally and advise on fixes.
- Governing law: Dubai, United Arab Emirates.
1) Parties & Acceptance
These Terms of Service (“Terms”) govern the provision of PWA development and related services by CIZMI (“we”, “us”, “our”), a Dubai, UAE–based business, to you (“Client”, “you”). By placing an order, paying an invoice, or otherwise engaging our services, you agree to these Terms.
2) Services & Scope
Typical services include: PWA conversion of an existing website, performance/offline enhancements, icons/branding assets, basic SEO housekeeping for the PWA wrapper, optional Android APK generation and Google Play listing, and light content adjustments as agreed in writing. Any additional features, redesigns, or third-party integrations are out of scope unless quoted and accepted.
3) Client Responsibilities
- Provide accurate and timely materials: website URL, logo, brand assets, screenshots, descriptions, and any required legal content (e.g., privacy policy).
- Confirm you own or have rights to all materials you provide.
- Review and approve drafts promptly so we can meet timelines.
- Ensure your website stays available and technically compatible with PWA (HTTPS, stable hosting, etc.).
4) Deliverables & Timelines
We will deliver the agreed outputs (e.g., PWA wrapper, install assets, APK, store listing draft). Timelines shared (e.g., “3 days typical”) are estimates. Delays can occur due to late inputs, change requests, hosting issues, or third-party reviews. We will keep you updated and work to minimize delays.
5) Changes & Out-of-Scope Work
Minor copy or visual tweaks are usually fine. Larger changes (new features, flows, or redesigns) will be quoted separately. We will confirm any additional costs and obtain your approval before proceeding.
6) Fees, Payments & Refunds
- Accepted methods: PayPal, card, bank transfer, or cash (when applicable).
- Unless stated otherwise, work starts after an initial payment or full prepayment as per the quote/invoice.
- Fees are for effort and expertise; once work is delivered or store submissions are made, fees are generally non-refundable.
- If you cancel before substantial work has begun, we may issue a partial refund minus any setup/admin time already spent.
7) Intellectual Property
- Your materials (content, logos, trademarks, screenshots, data) remain yours. You grant us a limited license to use them solely to deliver the services.
- Our tooling (internal scripts, templates, components) remains our property. Upon full payment, you receive a license to use the delivered PWA build and related outputs for your business.
- If specifically requested and agreed, we can transfer additional rights under a separate written agreement.
8) Google Play Listing & Third-Party Platforms
- We prepare and submit your APK/listing either to your Developer account or, if agreed, via our long-standing Developer account (created before 2023), which may help reduce typical review frictions but does not guarantee instant approval.
- All stores (Google Play, etc.) apply their own rules and may require changes, additional assets, category adjustments, testing tracks, or re-submissions. Such requests are normal and not a failure of the service.
- Approval decisions, review times, and availability are controlled by the platform and are outside our control.
- We will advise and perform reasonable re-submissions for the agreed scope; significant rework or pivoted requirements may be quoted separately.
9) Support
We provide reasonable post-delivery support for issues directly related to the delivered work. Issues caused by hosting outages, third-party code changes, major browser/OS updates, or content you later modify may require new work and a separate quote.
10) Privacy & Security
Your use of our site and forms is governed by our Privacy Policy. We use security and anti-abuse measures such as Google reCAPTCHA v3. You agree not to misuse our site or services or attempt to circumvent security.
11) Warranties & Disclaimers
- We deliver services with reasonable care and skill based on industry practice.
- We do not guarantee store approvals, rankings, traffic, sales, or any specific commercial outcomes.
- Except as expressly stated, services are provided “as is” to the fullest extent permitted by law.
12) Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the services is limited to the amount you paid to us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, revenue, data, or goodwill).
13) Confidentiality
Both parties agree to keep non-public information received from the other party confidential and to use it solely for performing these Terms, except where disclosure is required by law or with written consent.
14) Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including but not limited to network or hosting outages, platform incidents, government actions, natural events, or widespread service disruptions.
15) Termination
Either party may terminate for material breach if not cured within a reasonable time after written notice. Upon termination, you pay for work performed up to the termination date. Sections intended to survive (e.g., IP, confidentiality, limitations) will continue to apply.
16) Governing Law & Dispute Resolution
These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Courts of Dubai shall have exclusive jurisdiction over disputes, subject to any mandatory consumer protections that apply to you.
17) Changes to the Terms
We may update these Terms periodically. The “Last updated” date below shows the most recent changes. Your continued use of our services after changes indicates acceptance of the updated Terms.
18) Contact
- Email: pwa@cizmi.com
- WhatsApp: +971 50 959 3031
- Location: Dubai, United Arab Emirates